About Shipping

We offer free shipping on all web site orders. We ship within 3 business days of your purchase.

We ship plants via the USPS, which we have found to be the most reliable service for safely getting orchids to our customers.

We send you a tracking number so that you can monitor the progress of your order. And we have free heat packs available for shipping in colder weather.

And with most orders we include free growing instructions.

Plants may be returned within 14 days for money back or exchange if you're not completely satisfied.

We understand that purchasing online means that you can’t really examine the item you are buying.

That’s why, at The Orchid Gallery, we guarantee customer satisfaction upon receipt.

If there’s a problem, we’ll do all we can to make it right.

If you are unhappy with what you have received from us, you may return it within two weeks for a complete refund.

We’ll even reimburse you for the return shipping cost.

We would appreciate a heads-up email if you decide to return anything.

Our address for returns is:

The Orchid Gallery

711 Signal Mountain Rd.

PMB 155

Chattanooga, TN 37405

 

Best regards,

Beth Cox

President

The Orchid Gallery

423-886-2950

 

Email: sales@theorchidgallery.biz