About Shipping

We offer free shipping via USPS or UPS on all web site orders. We ship within 2 to 4 business days of your purchase.

We send you a tracking number so that you can monitor the progress of your order. And we have heat packs available for shipping in colder weather.

And with most orders we include free growing instructions.

Plants may be returned within 14 days for money back or exchange if you're not completely satisfied.

We understand that purchasing online means that you can’t really examine the item you are buying.

That’s why, at The Orchid Gallery, we guarantee customer satisfaction upon receipt.

If there’s a problem, we’ll do all we can to make it right.

If you are unhappy with what you have received from us, you may return it within two weeks for a complete refund.

We’ll even reimburse you for the return shipping cost.

We would appreciate a heads-up email if you decide to return anything.

Our address for returns is:

The Orchid Gallery

3942 W Rd.

Signal Mountain, TN 37377

Best regards,

Beth Cox

President

The Orchid Gallery

423-886-2950

Email: sales@theorchidgallery.biz